Business Process Management of Retail Enterprises Based on the Process-Architectural Approach. European Scientific e-Journal, [S. l.], n. 6 (1), p. 72–81, 2020. DOI: 10.47451/man2020-11-001. Disponível em: https://journals.eiid.eu/index.php/esej/article/view/147. Acesso em: 30 jul. 2025.